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Limitations & Expectations

We believe in being upfront about what Aligno can and cannot do. Here's what you should know.

Supported Asset Types

Aligno works with images, PDFs, videos, and live webpages. Here's what's currently supported:

Images
PNG, JPG, WebP, and GIF files up to 10MB. Upload directly and share at full quality.
Webpages
Live webpage previews via URL. Great for staging sites and prototypes.
PDFs
Multi-page PDF documents with page-by-page navigation and pinned comments. Up to 50MB.
Videos
MP4, MOV, and WebM files up to 100MB. Uploads are transcoded to H.264 MP4 with a poster frame. Reviewers can scrub the timeline and pin comments to exact timestamps.

Webpage Preview Limitations

When you add a webpage URL, Aligno creates a live preview. This works well for most sites, but there are some limitations:

  • Some sites block embedding.Sites with strict security headers (like banks or social media) won't display. You'll see an error message.
  • Login-protected pages.Most login-protected pages won't work. You'll see an error message.
  • Interactive elements. Forms and buttons may not work in the preview. The focus is on visual review, not functionality testing.
  • Dynamic content. Content that changes based on user data or time may appear differently than expected.
  • Chrome extension workaround. For blocked or broken live previews, use our Chrome extension mode to review the real site directly while still saving comments to Aligno.

Chrome Extension Workaround

If a webpage cannot be rendered correctly through the proxy, you can switch to the Chrome extension workflow:

  1. Install the Aligno Chrome extension from the Chrome Web Store.
  2. Paste the share link in the extension popup.
  3. Open the live website and leave pinned comments there.

Comments stay tied to the same asset and share link. This mode is currently focused on pinned comments for webpage assets.

Plan Limits

Projects are unlimited on every plan. Metering happens on two dimensions: asset count and total storage. Here's what happens around the asset cap:

  • At limit.On Free, after your one asset, you won't be able to add another until you upgrade.
  • Existing work. Your existing asset, comments, and share link keep working. The cap only affects creating new assets.
  • Pro. Pro removes the asset cap entirely.

Storage is metered by the total size of your uploaded files:

  • Free — 200 MB. Enough for a single asset of any supported type.
  • Pro — 100 GB. Plenty of headroom for image, PDF, and video review across many clients.
  • Studio — 1 TB. Room for large agency libraries across images, PDFs, and video. Need more? Talk to us.
  • At limit.New uploads are blocked once you'd exceed your plan's storage. Existing files stay accessible — remove files or upgrade to free up space. Linked webpages don't count toward storage.

See pricing for current monthly and annual rates.

What Happens When...

Here's how Aligno handles common scenarios:

Q...an asset is approved?
The approval is recorded with the reviewer's name and timestamp. The asset becomes read-only. Comments are preserved but no new comments can be added. You can upload a new version if changes are needed later.
Q...you upload a new version?
The new version becomes the current view. Previous version comments are preserved in the version history (visible to you, not clients). The approval status resets so the new version can be reviewed fresh.
Q...a share link expires?
Clients see a message that the link has expired. They can't view the design or leave comments. You can extend the expiry date or remove it entirely from your dashboard.
Q...someone enters the wrong password?
They're asked to try again. There's no lockout, but repeated failures are logged. If a client can't access the link, double-check you sent them the correct password.
Q...you downgrade your plan?
Your existing assets and projects remain accessible. You won't be able to add new assets if you're over the new plan's asset cap or storage limit. Downgrading doesn't delete anything. Your work is safe.
Something not covered here?
If you run into a limitation or unexpected behavior, let us know. Your feedback helps us improve.
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